We are happy to accommodate returns within 30 days from the date of purchase. If you are not 100% satisfied with your order, simply send it back within 30 days and we can issue you a refund, exchange, or store credit for the return. All returns are subject to the following rules and restrictions:
- All Hair Care products and Accessories are final sale.
- Shipping fees for all orders are nonrefundable.
- Shipping labels for returns are not provided by NuMe.
- Items that have been opened/used are subject to a restocking fee of 15% of the price paid. This fee is deducted from the overall refund.
- Orders outside of 30 days but returned within 90 days are only eligible for an exchange/store credit.
Q: How do I start the return process?
To begin the return process, please email firstname.lastname@example.org with your order number and the reason for your return.
Q: What if I don’t have my order number?
To locate your order number, we will need a valid email address, your full name, and your shipping address for the order.
Q: How long will NuMe take to process my return?
It takes anywhere from 5-7 business days to process a return once it has been delivered to our warehouse. If approved, your refund will be issued within 48 hours of processing your return. For US credit cards, it typically takes 2-3 business days for the refund to post onto your account. For international credit cards, it can take anywhere from 5-7 business days for the funds to appear (sometimes longer depending on your financial institution’s policy).
Q: Can I be refunded if I paid using store credit?
All refunds are issued in the same form of payment. Therefore, orders that were submitted using store credit can only be refunded in store credit. If only part of the order was paid in store credit, the credit will be returned to your NuMe account first and the remainder of the refund will be issued back to your debit/credit card.
Q: Can I return my order for an exchange?
We can exchange your tool for an item of equal or lesser value within 90 days from the date of purchase. If your exchange is of greater value than the return, there may be an exchange fee depending on the product selected. For questions about exchanges or how to upgrade your order for a different tool, please contact email@example.com
Q: If I need to return my order for a refund/exchange, am I required to return the free gifts that came along with it?
No :) Please feel free to keep any free gifts that came with your order at the time of purchase.
Q: Does NuMe provide return labels?
We do not provide shipping labels for returns nor do we cover the cost for domestic or international returns.
Q: If I purchased a NuMe from a different retailer, can I return it to NuMeUSA directly?
Orders made through one of our authorized retailers can not be returned to NuMeUSA for a refund. For refunds, please go to the authorized retailer directly with a copy of your proof of purchase.
Q: Can Amazon orders be returned?
Only orders purchased directly from our official NuMeUSA store on Amazon can be returned to NuMe for a refund/exchange. If you purchased a NuMe from one of our authorized retailers on Amazon, please contact the retailer directly for return instructions.
Q. Can Ebay orders be returned?
Only orders purchased directly from our official NuMeUSA store on Ebay can be returned to NuMe for a refund/exchange. Please note: there are no other authorized retailers on Ebay besides our official NuMeUSA store.
Q: What if I purchased my NuMe from an unauthorized retailer?
If you purchased a tool from an unauthorized retailer, please contact the retailer directly for return instructions. Unfortunately, our 1 Year Limited Warranty is only applicable onto purchases made directly from NuMeUSA or one of our authorized vendors.
Q: How can I be sure that the retailer I am purchasing from is an authorized retailer of NuMe?
If you’d like to verify whether a seller is an authorized retailer of NuMe, please email us the name and/or website of the store to firstname.lastname@example.org
We would love to hear about your experience with your styling tools so we can learn more about you and what makes you excited about hair. For any questions, concerns, or feedback of any type, we welcome you to email us at email@example.com