The customer service team at NuMe is here to answer all of your questions about our Return Policy and how to go about making your returns. NuMe wants to hear about your experience with your styling tools as well so we can learn about you and what makes you excited about hair.

We are happy to accommodate returns of unopened and unused styling tools within 30 days of your purchase.  All returns are subject to a few of the following rules and restrictions:

• Only new and unused styling tools may be returned or exchanged.

• Products from the Hair Care and Accessories categories are final sale.

• Shipping fees for all orders are nonrefundable.

• Return labels are not provided by NuMe.

• Free gifts are nonreturnable. All free gifts are subject to change and while supplies last. We will replace anything in low stock with a comparable item. 

• Items that have been opened/used are subject to a return processing fee of $14.95


Q: How do I start the return process?

To begin the return process, please email with your order number.

Q: What if I don’t have my order number?

To locate your order number we will need a valid email address, your full name, and your phone number. 

Q: How long will NuMe take to process my return?

We process returns within 3-5 business days once we receive the item. If approved for your refund, NuMe processes all refunds within 48 hours after submission in the U.S. So check with your bank after this period for additional delays on their end. 

Q: If I purchased a product at ULTA stores and, can I return it through NuMe directly?

All purchases made through ULTA stores and can only be exchanged with NuMe under our manufacturer warranty. You will need to go to the retailer directly for refunds.

If you have any other questions about your return, please email us at